Delivery/Returns Policy

Delivery and Returns

The AVLSHOP team works hard to get your package out to you as soon as possible - we estimate that your package will be with you within 10 working days using the standard delivery.  Although it’s not possible to give you an exact time, we work our hardest to get the items delivered asap. Any dates and times for delivery are approximate only, and the time of the delivery is not of the essence. AVLSHOP shall not be liable for any delay in delivery of the goods that is caused by a Force Majeure Event or the customers failure to provide AVLSHOP with adequate delivery instructions or any other instructions that are relevant to the supply of goods.

We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel.

Deliveries can be made anytime between 7am and 9pm.

Please see individual country listing for delivery time scale.  

A signature may be required on receipt of your parcel. If you're not in when your parcel arrives, a card will be left telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

• Deliveries are not made on bank holidays, so you can expect your order to arrive the next working day.

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person. 

You own the Products once we have received payment in full, including all applicable delivery charges. 

If your order has not arrived by the estimated delivery date, we're here to help.

Before getting in contact with us, have you tried: Checking we have the correct delivery address for your order and your contact details are up to date as per confirmation email. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery. Also check with your neighbours to see if they have accepted the parcel on your behalf  or looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

We are unable to amend any part of your order or change the delivery or payment method once your order is complete.

If you are missing an item in your package we may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.

Returns

Exchange: Need a different size or colour? Simply pop it back to us with a note explaining which size you'd like and we'll do the rest... 

Exchange or receive a gift voucher within 28 days of delivery confirmation.

AVLSHOP, Bankgate Mills, Slaithwaite, Huddersfield, HD7 5DL Refund Policy: Returns must arrive to us within 14 days of date of delivery tracking confirmation for a refund. Please make sure that your email address & telephone number is entered correctly at checkout to receive relevant information. Please email us if you have a problem.  

Please indicate Exchange or Refund on the returning invoice. 

Please ensure that your order information is included inside your return. If you no longer have the document that came with your parcel, please ensure that your name and order number are written inside the parcel. We cannot guarantee your return will be processed without this.

We are not responsible for any items that are returned to us by mistake. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We recommend you obtain proof of postage. No Postage or carriage duty will be refunded.

Price fluctuations can occur in response to fashion trends, products & stock and demand from customers. In this case we will not refund the difference.

OUR RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.

If the Products were delivered to You, You must return the products to us as soon as reasonably practicable. Unless the Products are faulty or not as described, You will be responsible for the costs of returning the Products to us.

Products must not be vacuum packed before returning to us. Any product that has been vacuum packed will be deemed as unsaleable.  

Please note that customers have a further 14 days to return for a refund if they email in within the 14 days from the delivery date.

The returns policy is the same for both in store and online purchases.

Severance

If any court or competent authority finds that any provision of the contract between AVLSHOP and the customer for the sale and purchase of the goods in accordance with these conditions is invalid, illegal or unenforceable, that the provision or part-provision shall, to the extent required, be deemed to be deleted and the validity and enforceability of the other provisions of the contract between AVLSHOP and the customer for the sale and purchase of the goods in accordance with these conditions shall not be affected.

If any invalid, unenforceable or illegal provision of the contract between AVLSHOP and the customer for the sale and purchase of the goods in accordance with these conditions would be valid, enforceable and legal is some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

Waiver.

A waiver of any right or remedy under the contract between AVLSHOP and the customer for the sale and purchase of the goods in accordance with these conditions is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the contract the between AVLSHOP and the customer for the sale and purchase of the goods in accordance with these conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or part exercise of such right or remedy shall preclude or restrict the exercise of that or any other right or remedy.

Third party rights.

A person who is not a party to the contract the between AVLSHOP and the customer for the sale and purchase of the goods in accordance with these conditions shall not have any rights or in connection with it.

Variation.

Except as set out in these terms of service and variation to the contract the between AVLSHOP and the customer for the sale and purchase of the goods in accordance with these conditions including the introduction of any additional terms and conditions, shall only be binding when agreed in writing and signed by the AVLSHOP.

Governing law and jurisdiction.

The contract the between AVLSHOP and the customer for the sale and purchase of the goods in accordance with these conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formulation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

The above Terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and AVLSHOP Any waiver of any provision of the Terms will be effective only if in writing and signed by a Director of AVLSHOP.